FAQ

Frequently Asked Questions

We pride ourselves on keeping our customers happy. We have a 4.9 star rating from over 300 reviews.

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Yes our delivery is for free throughout all of Melbourne

Yes we deliver everywhere in the Melbourne region up to the following boundaries Braeside, Hallam, Boronia, Wonga Park, Wallan, Mickelham, Sunbury, Melton & Wyndham Vale

Yes you can, we will deliver your cake on the date that you would like it delivered. During the order process we will ask for the delivery date. We deliver our cakes using our own refrigerated vehicles to ensure that the cake arrives on time and in good condition.

Yes we deliver Monday to Sunday, if our business is closed for delivery on a specific date you won't be able to to choose the date during the order checkout process.

We deliver 7 days a week between 7.30am to 5.30pm.

The day before delivery we will send you a text message to the phone number listed in your order with an estimated delivery time.

if your event starts before 5.30pm we can deliver the day before. Your cake will be in a box that can be stored in your fridge.

Feel free to place your order as early as you like, we will make and deliver your cake based on the delivery date that you place in your order.

For cakes that are needed soon, we need a minimum of three days notice.

Yes you can customise the cake colours & flavours. Also you can customise your decorations if the cake includes;

The silk flowers colours

Gold acrylic topper message (we need one week notice for custom messages but have Happy Birthday available)

For the kid’s cakes and the theme cake you can customise the theme for example Paw Patrol, Cocomelon, Collingwood AFL team etc

Our cakes have two flavours, the cake base and the filling

Our cake base flavour options are:

* White chocolate mud cake

* Chocolate mud cake

* Red velvet mud cake

Our cake filling flavour options are:

White chocolate, Chocolate, Raspberry, Caramel, Hazelnut, Oreo, Lemon or Orange

What are your ingredients?

Our cakes are made with chocolate, milk, flour, eggs, oil and flavours.

Our gluten free cake is made with gluten free flour instead of flour.

Our vegan cake doesn’t contain any animal products i.e. excludes eggs and milk

All of our cakes are halal as they don’t contain any gelatine, alcohol or animal fats apart from eggs

Our payment methods are bank card, bank transfer & Paypal

All prices displayed in our online shop or quoted via email correspondence are in AUD

Our online shop payment transactions are processed by merchants Shopify or PayPal. Their platforms are integrated into our site and offer an extra layer of buyer & seller protection, along with the guarantee that your card information remains private & secure.

We can make a full refund up to two weeks prior to the cake delivery date, 50% refund up to one week prior to the cake delivery date & 25% up to one day prior to the cake delivery date

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